Refunds & returns

If Vitareve is not for you, tell us within 60 days of delivery and we will refund what you paid for that order in full, including any shipping you were charged — which, since shipping is free, is nothing.

You do not need to send the bottle back. Supplements cannot be resold once they have left our hands, so a return would only cost you a trip to the post office and cost us a bottle in a bin. Keep it, finish it, or pass it on.

This is a goodwill guarantee and it applies once per customer, to your first order or your first renewal. It is not a limit on your legal rights, and it does not apply to orders that arrive damaged, wrong or incomplete — those are covered below and are never counted against you.

One email to contact@vitareve.com with your order number. That is the whole process. There is no form to fill in and no questionnaire about why.

We confirm every refund request within 2 business days. Once it is issued, your bank or card provider typically takes a further 5 to 10 business days to show it on your statement — that part is out of our hands.

Refunds are always returned to the original payment method. We cannot send them to a different card, a bank transfer or a store credit.

If a bottle arrives broken, leaking, sealed incorrectly, past its date, or is simply not what you ordered, write to us within 30 days of delivery and attach a photograph. We will send a replacement or refund you in full, whichever you prefer, at our expense.

The same applies if a parcel is confirmed delivered but never reached you. Tell us within 30 days of the expected delivery date.

If a renewal charge caught you by surprise, write to us within 14 days of the charge and we will refund it — whether or not the parcel has already shipped, and whether or not you have already used your 60-day guarantee. If it has shipped, keep it.

Cancelling a subscription stops future charges but does not by itself refund one that has already been taken. Ask us and we will handle it. How to cancel is set out on the subscription policy page.

You have a statutory right to withdraw from a distance purchase within 14 days of receiving it, without giving a reason, under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations. To use it, tell us in writing within those 14 days; the statutory right normally requires you to return the goods, and we will cover the return cost if you choose this route.

In practice our 60-day guarantee is longer, simpler and does not ask you to post anything back, so most people use that instead. Nothing on this page reduces your statutory rights, and you are free to rely on whichever is better for you.

There are three situations where we have to say no, and we would rather you knew them now than at the point of asking:

• Parcels refused at customs, or abandoned and destroyed because import duty went unpaid. See the shipping policy.
• Parcels returned undelivered because the address given at checkout was wrong or incomplete, after we have already resent the order once.
• Repeat goodwill claims from the same customer, household or payment method.

Please email us first. A chargeback takes weeks, freezes the order while it is investigated and usually ends where one email would have ended in two days. We have never argued with someone who asked for their money back, and we are not going to start.