Shipping & delivery

Every order is packed and dispatched from our fulfilment partner's facility in the United States. We deliver to the United States and to the following countries:

• North America: Canada.
• Europe: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and the United Kingdom.
• Asia-Pacific: Australia, Indonesia, Macau, New Zealand, the Philippines, South Korea, Thailand and Vietnam.

If your country is not on that list, our carrier network cannot reach you yet — that currently includes Spain. If an order is placed that we cannot deliver, we will email you within one business day and refund it in full. You are never charged for a parcel we cannot send.

Nothing. Standard shipping is free on every order and on every subscription renewal, to every country listed above, with no minimum spend. The price you see at checkout is the price you pay us.

There are two clocks, and both start when you order.

First, 1 to 5 business days to pick, label and pack. Then the carrier takes over:

• United States — 2 to 4 business days, by USPS.
• Canada, Europe and Asia-Pacific — 3 to 5 business days, by FedEx.

Business days exclude weekends and public holidays. Customs clearance can add time on international orders that nobody can predict in advance, ourselves included.

A tracking link is emailed to you the moment your parcel leaves the warehouse. If seven business days pass with no tracking email, check your spam folder first, then write to us and we will chase it.

Because everything ships from the United States, orders delivered elsewhere may attract import duty, VAT or a carrier handling fee on arrival. Those charges are set by your own country and collected by the carrier. They are not included in the price you paid us, we cannot estimate them in advance, and we cannot pay them on your behalf.

If a parcel is refused at customs, or the duty goes unpaid and the carrier abandons or destroys the shipment, we are not able to refund that order. If you are unsure what your country charges on food supplements, please check before ordering.

Please check your address at checkout. If a parcel comes back to the warehouse because the address was incomplete or the carrier could not deliver it, we will send it again once you confirm a corrected address — at our cost the first time. Repeated redeliveries on the same order may be charged.

Tell us within 30 days of the expected delivery date and we will put it right — a replacement or a full refund, whichever you prefer, at our expense. For a damaged parcel or a damaged bottle, a photograph lets us settle it in one email rather than three.